Shipping policy
Last updated: 21 September 2026
1. Physical products
Orders containing physical products are prepared for dispatch after payment has been received.
Ready-made products are usually dispatched within 1–3 business days.
Products that are made to order, personalised or require individual preparation may take longer to fulfil. The estimated production time is stated in the product description, during the ordering process or agreed individually with the customer.
Order processing time is separate from the shipment’s transit time.
2. Delivery within Poland
Physical products are shipped using the delivery methods available during the ordering process, in particular through:
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InPost;
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DPD;
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DHL;
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other carriers listed in the store.
Estimated delivery within Poland usually takes 1–3 business days from dispatch.
This delivery time is an estimate. During periods of high order volumes, holidays, disruptions or events beyond VIMTech’s control, delivery may take longer.
Delivery costs are displayed in the shopping cart and during checkout before the order is placed.
3. International shipping
If delivery to a particular country is available, its cost and estimated delivery time will be displayed during the ordering process.
Shipments to countries outside the European Union may be subject to customs duties, import taxes or other charges required by the destination country. Unless otherwise provided by law or stated in the offer, these charges are payable by the recipient.
International delivery times may be extended due to customs inspections or import procedures.
4. Shipment tracking
If the carrier offers shipment tracking, the customer will receive a tracking number or link after dispatch to check the delivery status.
This information may be sent by VIMTech or directly by the carrier to the email address or telephone number provided when placing the order.
5. Delivery address
The customer must provide a complete and correct delivery address.
If the address needs to be changed after the order has been placed, please contact VIMTech as soon as possible. An address change may no longer be possible if the shipment has already been dispatched.
If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, VIMTech may charge the customer the reasonable cost of reshipping it.
6. Responsibility for the shipment
VIMTech remains responsible to the consumer for the shipment until it is received by the consumer or a third party designated by them.
An exception applies where the consumer independently chooses a carrier that VIMTech did not offer during the ordering process.
If a shipment is damaged, incomplete or has not been delivered, please contact:
Where possible, it is advisable to photograph the damaged packaging and product and have a damage report prepared by the carrier. The absence of a damage report does not deprive the consumer of the right to make a complaint.
7. Digital products
Digital products, including STL, STEP, DXF and PDF files and other digital files, are not shipped physically.
After payment has been received, the digital product is made available:
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through a link sent to the email address provided when placing the order;
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on the order confirmation or order status page;
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by another method specified in the product description.
The digital product is usually delivered automatically and immediately after payment is confirmed.
The customer should also check their “Spam”, “Promotions” or “Junk” folders.
If the message does not arrive or the download link does not work, please contact:
The download link is intended solely for the person who made the purchase. The file and link must not be shared with third parties.
8. Orders containing different products
If an order contains several products with different processing times, they may be shipped together once the entire order is ready or in separate shipments.
If an order contains both a physical product and a digital product, the digital product will be delivered electronically and the physical product will be shipped using the selected delivery method.
9. Contact
For questions about the preparation, dispatch or delivery of your order, please contact:
VIMTech
Email: kontakt@vimtech.pl
Telephone: +48 538 567 395 (Monday–Friday, 10:00–14:00). Call charges depend on the caller’s telephone provider and tariff.
Address: ul. Adama Mickiewicza 3/4, 59-800 Lubań, Poland